Fall 2004

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Drop Box Gives Customers 24/7 Access

Be there for your customers even when you're not in the store

This month's helpful hint comes from Randy Lipson at Cobblestone Quality Shoe Repair in St. Louis, Mo. He suggests adding a drop box to your store for customers who drive by before you open or after you close.

The drop box contains repair forms so customers can note the work they would like done on the shoes. If there are any questions, Randy can call and speak to the customer.

The box pictured below costs about $900. Installation may run from $500 to $900 as well. The four Cobblestone stores in St. Louis average about 15 pairs of shoes left in each drop box every week.

Find out more about this one at www.iowatechniques.com.


© 2004 Shoe Service Institute of America.

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